Privacy Policy

1. Introduction

At Pana Productions, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at www.panaproductions.com.np or engage with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document carefully so you understand how we handle your data.

2. Who We Are

Pana Productions is a full-service creative production house based in Thapathali, Kathmandu, Nepal. We provide video production, event coverage, digital marketing, and related creative services to clients across Nepal and beyond.

For any privacy-related inquiries, you may contact us at:

3. Information We Collect

Personal Information

• Name
• Email address
• Phone number
• Physical address
• Social media handles or profiles
• Any other information you voluntarily provide when contacting us or booking our services

Project-Related Information

• Event details, dates, and locations
• Brand guidelines, scripts, and creative briefs
• Business information relevant to your project
• Payment and billing information

Technical Information

• IP address
• Browser type and version
• Pages visited on our website
• Time and date of your visit
• Referring website or source
• Device information

Communication Data

• Messages, emails, and inquiries you send to us
• Feedback and reviews you provide

4. How We Collect Your Information

We collect information in the following ways:

• Directly from you when you fill out a contact form, request a quote, or book a service
• When you communicate with us via email, phone, or social media
• Automatically through cookies and analytics tools when you browse our website
• Through third-party platforms such as Google Analytics, Meta Business Suite, or TikTok Ads Manager in connection with our digital marketing services

5. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you have requested
• Process bookings, confirm appointments, and manage projects
• Send project updates, invoices, and delivery notifications
• Improve our website experience and service quality
• Send newsletters or promotional content where you have given consent
• Analyze website traffic and user behavior to optimize our digital presence
• Comply with legal obligations

We will never sell your personal information to third parties.

6. Legal Basis for Processing

We process your personal information on the following legal grounds:

• Your consent, where you have given it explicitly
• The performance of a contract, where processing is necessary to deliver our services
• Our legitimate business interests, such as improving our services and marketing our work
• Compliance with legal obligations

7. Sharing Your Information

Pana Productions does not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• With trusted service providers who assist us in delivering our services, such as cloud storage providers, payment processors, or communication platforms, who are bound by confidentiality agreements
• With legal or regulatory authorities if required by law
• With your explicit consent for any other purpose not listed here

8. Portfolio and Marketing Use

As a creative production company, Pana Productions may wish to use photos, videos, or project content produced for you as part of our portfolio or for promotional purposes on our website and social media channels.

If you do not wish for your content to be used in this way, please notify us in writing before the commencement of your project. We will fully respect your preference.

9. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how visitors use our website.

We use the following types of cookies:

• Essential cookies that are necessary for the website to function properly
• Analytics cookies that help us understand website traffic and user behavior
• Marketing cookies that help us deliver relevant content and advertisements

You can choose to disable cookies through your browser settings at any time. However, please note that disabling certain cookies may affect the functionality of our website.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including for the duration of your project and any applicable legal or contractual obligations thereafter.

When your information is no longer needed, we will securely delete or anonymize it.

11. Data Security

Pana Productions takes the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure.

However, please be aware that no method of data transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

12. Your Rights

You have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information, subject to legal requirements
• The right to withdraw consent at any time where processing is based on consent
• The right to object to the use of your information for marketing purposes

To exercise any of these rights, please contact us using the details provided in this policy.

13. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or external services. This Privacy Policy applies only to Pana Productions and our website. We are not responsible for the privacy practices of any third-party websites.

We encourage you to review the privacy policies of any external sites you visit.

14. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will promptly take steps to delete it.

15. Changes to This Privacy Policy

Pana Productions reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.